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Virtual Assistant, Personal Concierge Services /FacebookVirtual Personal Assistant, Concierge Services /Twiter

Frequently Asked Questions

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Do I always get the same person to work with for my business assistance so that they can get to know me and provide individual service?
  Yes, you are assigned a primary business assistant who will be the only person that you communicate with and hand all your tasks to. Rent A Smile virtual business assistants work in teams and each team has all the skill sets needed for various business requirements. Once your primary business assistant has received a task from you, he or she will either carry it out themselves or delegate it to another member of the team.
How will I be in contact with my virtual business assistant?
  You can be in contact with your virtual business assistant via e-mail, telephone, fax, or online services such as Skype and instant messenger.
Can I request specific work timings for my virtual business assistant?
  Yes, whether you need your virtual business assistant to work as per your work timings or for after hours support, our service is available 24/7 and your virtual business assistant will work according to the timings you need him to, no matter where in the world you may be located. Our only requirement is that our virtual assistants be able to  provide you the support in English.
How does such a model help me?
  This model ensures:
Personal contact and responses from your primary business assistant
Access to the skills of every member of the team
Continuity if your primary business assistant is ill or unavailable
No overtime - hours will be billed at a constant rate! If the task takes 6 man-hours, you will be billed for 6 man-hours, regardless of how many assistants have worked on your task.
 We can provide real-time assistance as well as carry out your work while you sleep.
People on call 24/7 to handle emergency tasks. 
So in effect I am hiring more people than I am paying for?
  Yes, in effect, you are not just hiring one stand-alone assistant. Instead, you are hiring an assistant who has access to a pool of expertise and backup support. 
You don't get that luxury when you hire a single, in-house employee!
Is there a commitment or contract for a minimum period?
  No. There is no long-term commitment or contract. Plans are on a month-to-month basis and you can cancel at anytime.
How safe is my data?
  We understand that during the course of working with your virtual business assistant, you may be required to share sensitive, personal or financial information for instance names, email addresses, physical addresses, credit card information, etc. You may rest assured that we will not share this information with anyone under any circumstances and will do everything in our ability to protect the information. We have a highly secure data center keeping all of your data safe and protected. All assistants have signed an NDA with us and we maintain strict privacy rules.